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Introduction

Our repairs and maintenance responsibilities vary depending on the type of accommodation you live in.

The following sections apply generally to tenants living in permanent rented housing.

For tenants in temporary accommodation, some of our repair responsibilities are shared with the owner of the property and we may ask them to carry out the work. The sections on external painting and repairs and improvements and alterations do not apply.

Supported housing tenants should contact the on-site member of staff about repair responsibilities.

For leaseholders and shared owners, your lease will set out details of repairs responsibilities. If you need advice, phone 020 8451 7526, and ask for Customer Services, or phone our dedicated repairs line for Shared Owners/Leaseholders on freephone 0800 085 1430.

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	Repairs and maintenance
	Introduction
	Who is responsible for what?
	Reporting repairs
	Report a repair online
	How soon will repairs be carried out?
	Gas safety
	External painting and repairs
	Improvements and alterations
	Contractors' conduct
	Tenant satisfaction survey