The Resident Involvement and Community Engagement team works to encourage and enable all Willow's service users to take part in, comment on and influence Willow Housing and Care services, as well as getting involved in the wider community.
Staff at every level recognise how valuable involvement is and are committed to listening to the views, suggestions and concerns of residents and service users. Formal and informal consultation is facilitated through surveys, house meetings and our magazine for residents, Willow Matters.
Residents are represented at Board and Services Committee level. Each sheltered and extra care scheme is encouraged to elect a representative to sit on the Tenants Forum which meets bi-monthly to discuss a range of issues related to their housing and the services they receive, and to which management undertake to respond. From the Forum membership, residents are elected onto our board as full members.
The role of the team is to:
Tenant Scrutiny Panel
In addition, a new Tenant Scrutiny Panel is being established to formally involve more of our residents in scrutinising our services against our standards.
We are currently seeking tenant volunteers to join this panel. Appropriate training will be provided.
Willow provides a diverse programme of activities for residents, including:
The team work with voluntary and community groups, encourage volunteering and support social work students to work with older people.
Willow also has its own mini-bus, invaluable in ensuring our more vulnerable tenants can attend meetings and social activities.